Doing more with less: Measure what matters for better results

We’ve advanced enough in our understanding of sustainable events to have learned that this stuff can be complex. Regardless of event size or location, there exists sustainability impacts enough to create a list long enough to be daunting to the most intrepid of environmentalists, much less an event team who does not yet have a fully developed sustainable event management system.

When faced with such complexity, what are event organizers to do? How shall they proceed when resources are limited? How shall they create a meaningful effort toward better, more sustainable outcomes? A possible recommendation: Simplify.  simplify

 

More with less

The premise here is that it’s more effective to do a few things well than lots of things poorly. When beginning a sustainability initiative in an organization or event planning team, don’t hold perfection as the objective. It is better to focus on a few, relevant and material sustainability aspects than to try to track and measure many things.  By having fewer things in focus, we’re more likely to see progress. With progress comes confidence and, with confidence, momentum.  In this way, we start with few things to accomplish many things.

 

It’s natural to resist this idea because, well, if a little effort toward sustainable practice is good then certainly more is better! Too often, however, we bite off more than we can chew.  We get excited by new ideas and an interest to make a difference, and we initiate actions without a plan to follow up over the long haul.  If we don’t consider the time it takes to clarify goals, educate stakeholders and measure the effectiveness of our effort, we can have an unpleasant outcome. Instead of a business that integrates the principles of sustainable development as fundamental to success and a part of planning, we get a bunch of people all confused and fussy and ready to drop the whole thing.

 

It’s about improvement, not measurement

The last few years have seen industry movement toward the measurement and reporting of sustainability in events and organizations.  Consultants are hired and workshops are attended. Suppliers are challenged and computations are made and, sometimes, even communicated.  

“We emitted ‘X’ tonnes of Carbon Dioxide and we diverted ‘Y’ pounds from the landfill!”. That’s fantastic, now what? We too seldom use such measurements to inform improvements.  The point of measuring isn’t for the measurement .. it’s to understand and improve performance.  All that investment in measurement should be applied to informing goals and creating system changes that help drive improvement.  Indeed, the measurements we take should help us to re- define success and inspire us to work toward better results.

 

Pick 3 things

Measure accurately. Improve over time.

1. Consider your organization.  For what does your brand stand? How are you known to your public? Create a sustainability policy that reflects a commitment to live up to this image.

 

2. What are your biggest impacts? Just because you can measure the post-consumer recycled content of the office bathroom tissue doesn’t mean that it should necessarily be on the list of things to track. Consider the things that are “material” and put those on the list to measure and improve

 

3. Create a culture that supports improvement. Involve the team in a process to identify the material impacts and get ‘buy in’ that these things are worth measuring. Create a plan to measure these things and work to improve them over time.

 

Creating a sustainability initiative for your organization can be exciting and, dare we say, fun.  Find the fun by reducing the fuss.  Measure what matters. Do more by doing less.

Sustainability and events: FAQ’s from Associations

Recently, I had the opportunity to share some thoughts with Alison Ledger from Association Event Planner magazine in response to some FAQ’s from the world of Association Management.  What would you like to see added (or removed) from these responses?

I know many say they haven’t time or money to consider sustainability, what would you say in response to this?
This is not an untypical sentiment but I push back a bit because such perceptions are often changed with a bit of understanding. That is, when associations consider sustainability, they may not be thinking about innovation, smart design, better returns or more engaged members.  If we position sustainability not as a theoretical concept that will require great difficulty to understand and great expense to implement, but instead a framework to deliver business performance improvement, then the conversation often changes.

For associations, most of what’s needed is a commitment to support sustainable practices: a few policies, a bit of goal setting and, importantly a willingness to engage with supplier groups.  Associations have a tremendous opportunity to influence change in destinations and among suppliers.  So, a well integrated sustainability plan needn’t be resource intensive.

If associations implement a sustainable strategy, what are the potential benefits  for their members?
Many associations are working hard to be relevant and valuable to their members.  In an age where so much industry-specific information is instantly available from a wide variety of free resources, associations are challenged to be the best source of current information and professional development and often need to re-think their strategies.   Associations that engage in sustainable practices discover new ways to engage their communities and connect with members in new ways.

If we consider that members want to be part of respected organisations that are financially sound and which offer a vibrant community, then it’s not hard to connect the dots to making a case for an organisation which has good systems, transparent communication, high standards of ethics and a skill with building a community.  All these features are possible when associations engage sustainability in a strategic way and see sustainable practices and principles not as ad hoc and peripheral but as fundamental to organisational success.

For a bit more about the benefits of such a plan, check out this earlier post.

Is it worth them communicating what they are doing to members? Why?
Communication is important but, as always, it’s important to communicate effectively.  It’s not about shouting to the world what wonderful citizens we are, it’s about engaging in a conversation about our shared challenges and what we’ve experienced along the journey.  Further, many organisations communicate before they have a plan in place.  It’s important to create an understanding of the internal team and membership what is meant by sustainability and how that relates to the organisation.

Goals and measures should be in place as an important foundation for communicating action toward sustainability in a concrete way.  It’s important to be sincere and transparent. Don’t tell the members what the associations is doing, invite the members to share their story and let that be part of how the organisation builds community.

And how can they communicate/market their sustainable activities?
There have never been more platforms to engage communities.  Organisations can sponsor industry studies or invite student groups to review an industry issue and report on findings.  Social media channels are rarely used to effect.  There are now smart newsletter formats which are fast reads on mobile devices.  I’m a big fan of Instagram, a photo driven social network that is an ideal forum for organisations to invite engagement from members.  For anybody that doesn’t think it fits their brand, have a look at brands as diverse as Jamie Oliver, Kate Spade or Bon Iver, all of whom successfully create community by sharing their activities and inviting others on the ride.  Collaborate with other associations to address issues of mutual interest and share the results through industry journals.
The important thing is to have an understanding of why you have a sustainability plan and how it aligns with your central mission.  After that, communicating sustainability is just part of communicating your story and brand.

How can associations measure the success or benefits of their sustainable activity?
An important place to start is to identify a scope for your sustainability engagement and create a short list of specific goals around that.  Measure these goals and share performance results with members and, importantly, communicate what actions are planned to improve on any results. These are basic approaches to system improvement and are time tested, business friendly approaches to tracking steps toward success.

The trick, again, is to recognise sustainability not as an abstract, Byzantine concept unrelated to your core business but as a framework around which to create a strategic plan for growing revenue and delivering value in a responsible way.

I’ve seen a number of associations address sustainability in meaningful ways, most of them quite disparate, as each organisation’s initiative reflects their unique membership and mission.  One example could be Universal Unitarian Association, who have integrated sustainability expectations in there tenders and supplier selection criteria for their annual event.  Another example might be the Green Meeting Industry Council, who creates a specific set of goals and key performance indicators before each event and shares that with their potential suppliers.  In this way, they make clear their desired outcomes and invite their supplier partners to collaborate and be a part of the trek to success.

These were the whole enchilada of unedited responses.  For the final, snazzier version, check out / follow Association Event Planner magazine not only to see the full article when it comes out but also for great info on a wide array of relevant topics not only to associations, but any planner.  http://www.associationeventplanner.com/home/

What did I miss? Do you have different, or additional perspectives?  Please share your thoughts, tips and insights here and we’ll add them to the list!

Sustainability :: events as voters :: elections

Now that I’ve voted, I’ve reflected a bit.  As with most things, I see a link between the noble pursuit of casting a vote in an election and pursuing sustainable practices for events.  What possible parallel could be drawn between those odd topics, you ask?

The parallels:Image

  1. Essential to the process:  It’s not much of an election without voters and it’s not much of an event without consideration for sustainability. Sustainable practices, and respect for sustainable development principles, are all about considering the positive outcomes for an event and taking steps to make those outcomes happen.
  2. Easy to get started: A bit of commitment, a bit of research and a bit of willingness and you’re ready to take responsible steps.  Both voting and sustainable events require some paperwork and some intentional thought but starting either endeavor is hardly difficult.
  3. Devil in the details:  As time passes, more information becomes available bewildering in it’s volume and speed. Complexities mount and the best answer isn’t always clear.  You’re asked to make informed, responsible choices in the face of mounting confusion.  With some planning and focus, good decisions are possible.
  4. You feel better once you’ve done it:  A sense of accomplishment and a sense of being part of something greater than yourself await you in both instances.  Nobody is promising the perfect result but taking action based on what you feel is important matters.  Remember the hummingbird.
  5. It’s about better economies, healthier communities and a better world

What parallels do you see? What ways are these actions different?  I welcome feedback.  Regardless, please vote and please pursue sustainable practices!

Standard Issue: ISO 20121, event sustainability management

The fanfare of the opening ceremony of the Olympics will likely not include a mention of the release of ISO 20121 but it should; little from the games will leave a greater legacy. Too bold a statement? Perhaps, but the standard was created for the London Olympics.  Long after the athletes have crossed their finish lines and raised the bar for performance, ISO 20121 will be  influencing business outcomes and advancing sustainable development.

As part of a project to support the Ministry of Foreign Affairs of Denmark to certify their event management system for the European Union Presidency 2012, I’ve had the chance to see and apply the standard in a real life situation. I thought I’d share a few thoughts from that experience and invite you to contribute insights or inquiries as appropriate.

The good
1. Industry specific. Previous standards, such as ISO 14001 or ISO 9001 have certain elements that apply, but until ISO 20121, nothing fit events comfortably.
2. Flexibility: because ISO 20121 is collection of processes, and not a list of specific tasks, it applies to organizations of any size or events of any type.
4. Practicality. The standard requires documentation of smart processes that help any business. It asks good (if tough) questions about what the business is trying to do, for whom and why.

The ‘eh’
1. Wonky: this is not a document everybody can pick up and immediately apply. Written in the arcane, loopy language of standards, it requires study and some translation to practical language.
2. Cumbersome. The standard requires documentation of process. That will mean, for many offices, that processes will need to be developed.
3. Particular. To achieve certification, It’s not enough for the process to be developed and documented. The documentation must meet the particular nuance of complying with the intent of the standard
4. Time consuming: the Danish Foreign Ministry built their event management system from the ground up (as opposed to retro fitting an existing management system). Still, it took an estimated 100 hours to perform the various tasks needed to ready the system for certification.

5. Process, not results, are rewarded.  It’s possible to be compliant with the system without really advancing sustainability.  The focus is is on good process and structure of the management system itself.

Takeaways
1. You’ve got to want it (and for the right reasons): The reason to pursue compliance with ISO 20121 certification is to have better business results.  Leadership must see this as a fundamental step toward greater efficiency and structure.  Compliance requires an investment of time and the asking of tough questions.  It’s not to be taken lightly.
2. You’ll want a project lead. Somebody needs to spearhead the project and control the flow of what needs to happen.  This can be outsourced or can be somebody familiar with the system.  This person is like the Hand of the King (Game of Thrones reference, sorry) and requires leadership support.
3. Allow time for training: sustainability. Project management. Internal audits. risk management.
4. Before you start, have a great system for effective knowledge management (intranet, e.g.)

ISO 20121 reinforces the maxim that ‘Nothing worthwhile is easy’.  It’s work. It’s time. It’s money.  Yet, even if it’s a high bar to jump over, the value is real.

Update:  @nancyjzavada just shared this great article which references how ISO20121 can work with the APEX/ASTM standards.

 

APEX/ASTM environmentally sustainable meeting standards: The Fo Shizzle! .. or the fizzle?

Three years, thousands of volunteer hours, a bit of confusion, a bit of impatience and — in February 2012 — the release of (most of) the APEX/ASTM environmentally sustainable meeting standards.   Industry leaders rejoice! *huzzah!*

Since then, however, subdued moods.  Was the release of the APEX/ASTM ESMS the Facebook IPO of the standards world?  All impatience, hype and excitement followed by disappointment, confusion and eye rolls?

Quick Background

What: Designed specifically for the meetings and events industry, by the meetings and events industry, the APEX/ASTM standards provide measurable, performance-based criteria to help quantify what is meant by a ‘green meeting’. With specific provisions and 4 different levels to assess business performance, standards were developed for the following 9 sectors of industry

  • Audio/Visual and Production
  • Accommodation
  • Communication
  • Destinations
  • Exhibits
  • Food & Beverage
  • Meeting Venue
  • On-Site Offices
  • Transportation

 At issue

Confusion about how to access the standards hasn’t helped the need to activate their use.  Information about how to get them here

The people that did find them were confused by them.  Example: ‘The supplier shall use a SmartWay Transport or a similar governmental-verified and -approved program that addresses reduction of fuel consumption for trucks and rail, and reduction of emissions of CO2, NOx, SOx, particulate matter and air toxins) partner a minimum of 20% of the time.*

Wait… what?

what’s more, the standards are complex in that for each of the above sectors, the following eight areas have criteria which must be met:

  1. Energy
  2. Air Quality
  3. Water
  4. Procurement
  5. Waste
  6. Community
  7. Communication
  8. Management & Policy

Take Heart, Please Start

Nothing worthwhile is ever easy.  It’s true that, on first glance, the standards look intimidating.  Or maybe just boring.  But flip through the first few pages to the ‘Planner’ or ‘Supplier’ sections and read through the criteria.   Create a template and check off the things you’re already doing. Put a big circle around one of the things you’re not doing and design a plan to check it off the list.    Review, circle, plan, check, repeat.  Step by step until you’re one of the first businesses to be compliant with Level 1.  Repeat for Level 2.

Pro tip:  If you see things you feel should change with the standard, provide input directly to the CIC here

Update 3 July 2012: @nancyjzavada shared this great article all about APEX/ASTM

This standard is the fo shizzle.  Let’s not let it just…. fizzle.

Link

Stakeholders? Or Collaborators.

Last week, at the annual events industry bonanza which is IMEX Frankfurt, the ‘Sustainability Hub’ offered a long list of interesting topics, all designed to help people better integrate practices which can save time, save money and deliver better outcomes.

For many people, the term ‘stakeholder’ is as vague as it is overused.  The hope with this presentation was to underscore that, for event planners, suppliers such as venues, hotels, caterers and logistics teams, might better be seen as ‘collaborators’. 

It’s a stretch, perhaps, as many planners see their role as protector of the event concept.  This notion limits the willingness to be open to suggestion.  Yet, when suppliers understand what planners are trying to accomplish, they can help to implement solutions.  Sustainable practices are still new to the events industry.  Start creating better events by:

  • thinking first about the purpose of the event and identify the desired outcomes
  • Sharing with your suppliers–and other important stakeholders–the goals of the event
  • Exploring solutions to achieve those outcomes
  • Follow up by measuring performance and communicating outcomes

The attached presentation includes examples from organizations that are working directly with suppliers and other stakeholders to identify new ways to get at old problems.  Have a look and consider sharing your own ideas for how we can collectively create better events through effective stakeholder.. no, collaborator.. engagement.